This website is operated by HeidiHasler.Com Ltd We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on: the personal information we collect about you what we do with your information, and who your information might be shared with. Who we are HeidiHasler.Com Ltd ('we' or 'us') is a 'data controller' for the purposes of the Data Protection Legislation, (ie we are responsible for, and control the processing of, your personal information). What information we collect? Personal information provided by you We may collect personal information/data about you such as your name, address, phone number, email address, date of birth, gender job title, profession, preferences, health and fitness, interests and payment details as well as sensitive personal information (see below) when you communicate with us. We may also collect personal information when you contact us, send us feedback, post material to our website, complete feedback forms or participate in competitions. Personal information provided by third parties Occasionally we may receive information about you from other sources which we will add to the information we already hold about you in order to help us improve, provide and personalise our services to you. Personal information about other individuals If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his/her personal data; receive on his/her behalf any data protection notices; give consent to the transfer of his/her personal data abroad; and give consent to the processing of his/her health information. Sensitive personal information In the event that we need to ask you to provide sensitive personal information, we will explain why we are requesting it and how we intend to use it. Sensitive personal information includes information relating to: ethnic origin political opinions religious beliefs whether you belong to a trade union physical or mental health or condition your sexual orientation, and whether you have committed a criminal offence We will only collect your sensitive personal information with your explicit consent. Monitoring and recording communications We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of, for example, improving our services, training and quality assurance. How will we use the information about you? We collect information about you so that we can: identify you and manage any orders you have made with us; process your order; conduct research, statistical analysis and behavioural analysis; carry out profiling and analyse purchasing preferences; if you agree, let you know about other products or services that may be of interest to you - see 'Marketing’ section below; detect and prevent fraud; customise our website and its content to your particular preferences; notify you of any changes to our website or to our services that may affect you; if necessary, carry out security vetting; and improve our services. Marketing We would like to send you information by post, email, telephone, text message (SMS) or automated call about the range of services and goods that we offer, request feedback on goods or services that you have purchased or to let you know about any competitions and special offers which may be of interest to you. We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you use our site. If you have consented to such receive marketing from us, you can opt out at any time. See 'What rights do you have?’ below for further information. Who your information might be shared with We may disclose your personal data to: other companies within our group; our agents and any service providers that we used in connection with our services; law enforcement agencies in connection with any investigation to help prevent unlawful activity; and our business partners in accordance with the 'Marketing and opting out' section above. Keeping your data secure We will use technical and organisational measures to safeguard your personal data, for example: access to your account is controlled by a password and user name that are unique to you; we store your personal data on secure servers; and payment details are encrypted. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us via our website or email info@heidihasler.com Transfers of your information out of the EEA We may need to transfer your personal data to other countries which are located outside the European Economic Area. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach. What rights do you have? Right to request a copy of your information You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please: email us; let us have proof of your identity and address, and let us know the information you want a copy of, including any account or reference numbers, if you have them We may charge a small fee of £25.00 for this service. Right to correct any mistakes in your information You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please: email us; let us have enough information to identify you, for example, name address, telephone number, email address and order reference; let us know the information that is incorrect and what it should be replaced with Right to ask us to stop contacting you with direct marketing You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please: email us; let us have proof of your identity and address; and let us know what method of contact you are not happy with, if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone) Changes to our privacy policy We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website

Use of cookies: A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We may use cookies on this website to: recognise you whenever you visit our website (this speeds up your access to the website as you do not have to log in each time); obtain information about your preferences, online movements and use of the internet; carry out research and statistical analysis to help improve our content and services and to help us better understand our website visitors and potential clients’ requirements and interests; target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and make your online experience more efficient and enjoyable. The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us. In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with good or a service you have requested. Consent— (browser settings): If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely. Third-party cookies: We may work with third party suppliers who may also set cookies on our website. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website of the relevant third party. How to turn off cookies: If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

About our Terms These Terms explain how you may use this website (https://www.heidihasler.com) and all associated web pages (the Site). You should read these Terms carefully before using the Site. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately. If you have any questions about the Site, please contact us by email. Definitions Content means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site; Terms these terms and conditions of use as updated from time to time under clause 11; Unwanted Submission the meaning given to it in clause 5.1; Acceptable use policy the policy which governs your permitted use of the Site; Cookie policy our cookie policy which governs how we use cookies in the Site; Online terms and conditions the terms and conditions which will apply to you when booking any services with us using the Site; Privacy policy the policy which governs how we process any personal data collected from you; Site the meaning given to it in clause 1.1; We, us or our HeidiHasler.Com Ltd, a company incorporated under the laws of England and Wales with company number 11048430; and You or your the person accessing or using the Site or its Content. Your use of the Site means that you must also comply with our Acceptable use policy, our Privacy policy, our Cookie policy and where applicable, our Online terms and conditions of sale. Using the Site The Site is for commercial use only. You agree that you are solely responsible for: all costs and expenses you may incur in relation to your use of the Site; and keeping any passwords and any other account details confidential. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us by email at info@heidihasler.com We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law. Ownership, use and intellectual property rights This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and where applicable, our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site. Trade marks: are our trademarks. Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission. Software Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you). All such software is solely for your use as a commercial customer. Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties. Submitting information to the Site While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions. Accuracy of information and availability of the Site While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk. We may suspend or terminate operation of the Site at any time as we see fit. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site. Hyperlinks and third party sites The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site. Limitation on our liability Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any of your business losses whatsoever. Events beyond our control We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident. Rights of third parties No one other than a party to these Terms has any right to enforce any of these Terms. Variation No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations. Disputes We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible by email on info@heidihasler.com If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms. Relevant laws of England and Wales will apply to these Terms.

Introduction Together with our website terms and conditions of use, this Policy governs how you may access and use our Site. Definitions Policy means this acceptable use policy; Site means our website https://www.heidihasler.com Submission means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site; We, us or our means HeidiHasler.Com Ltd; You or your means the person accessing or using the Site or its content. Acceptable use We permit you to use the Site only for personal and business purposes and primarily for accessing information about the good and services that we provide. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site. Restrictions on use As a condition of your use of the Site, you agree: not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use; not to use the Site to commit any act of fraud; not to use the Site to distribute viruses or malware or other similar harmful software code; not to use the Site for purposes of promoting unsolicited advertising or sending spam; not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’); not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity; not to use the Site in any manner that harms minors; not to promote any unlawful activity; not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing; not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks; not to attempt to circumvent password or user authentication methods; and to comply with the provisions relating to our intellectual property rights and software contained in our general website terms and conditions of use. Bulletin boards, chat rooms and other interactive services We may make bulletin boards, chat rooms or other communication services (‘Interactive Services’) available on the Site. We are not obliged to monitor or moderate Submissions to our interactive services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you. We may remove or edit any Submissions to any of our interactive services whether they are moderated or not. Any Submission you make must comply with our Submission standards set out below. Submission standards Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is: your own original work and lawfully submitted; factually accurate or your own genuinely held belief; provided with the necessary consent of any third party; not defamatory or likely to give rise to an allegation of defamation; not offensive, obscene, sexually explicit, discriminatory or deceptive; and unlikely to cause offence, embarrassment or annoyance to others. Linking and framing You may create a link to our Site from another website without our prior written consent provided no such link: creates a frame or any other browser or border environment around the content of our Site; implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site; displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or is placed on a website that itself does not meet the acceptable use requirements of this Policy. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link. Using our website name and logo You may not use our trade marks, logos or trade names or any other intellectual property owned or licenced to us except in accordance with this Policy and our general website terms and conditions of use. Breach We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach. Disputes We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible by emailing info@heidihasler.com If you want to take court proceedings, the relevant courts of the England and Wales will have exclusive jurisdiction in relation to this Policy. The laws of England and Wales shall apply to this Policy.